Become a Member of the
Pinpoint Fiber Team
Pinpoint Fiber Careers
Interested applicants may submit an application and/or send a current resume and cover letter to:
Human Resources
PO Box 490
Cambridge, NE 69022
or e-mail hr@pnpt.com
Fiber Installation and Repair Technician
Job Overview
The Fiber Installation Technician will be responsible for delivering an exceptional experience to Pinpoint’s residential and business customers. To achieve this desired customer experience, the Fiber Installation Technician will install fiber and RF based broadband and voice services to the home, ensure Pinpoint’s customers’ devices are connected, offer additional products and services, and leave our customers with the confidence that they made a great decision in their broadband and voice provider.
Responsibilities and Essential Job Functions
- Deliver Fiber-To-The-Prem (FTTP) Installation, Repair, and quality Customer Service to Residential and Business Customers
- Working knowledge of both aerial and underground fiber networks
- Provide an exceptional in-home/business experience to customers by being friendly, patient, efficient as well as knowledgeable of FTTP service, gateways and WiFi
- Installing drops from the serving terminal to the home, placing Network Interface Devices (NID), extending the cabling into the premise and placing network equipment in such a way that provides the greatest WiFi experience
- Diagnose, troubleshoot, and repair broadband and voice services using software applications and technical expertise
- Install and repair P2MP RF equipment from the source to the customers’ premise
- Troubleshoot customer WiFi, LAN, and connection issues
- Install and repair VoIP services to include Residential and Business – UC applications
On-call rotation to include nights, weekends and holidays
Qualifications & Job Requirements
To perform the Fiber Installation Technician role successfully, an individual should have the following education, competencies, and experience:
- Demonstrated customer service skills executed with a high degree of professionalism
- Experience with FTTP, GPON, Active Networks, Calix, Cat5/6 wiring
- Ability to work outdoors in various conditions
- Able to work in both underground and aerial environments, climbing ladders, and within a bucket truck
- Familiar with Microsoft Office suite and collaborative software
- Focused on teamwork and able to collaborate with colleagues to work toward resolving customer needs
- Must be able to work and handle installations and repairs independently
- Required to conduct work in a safe and efficient manner
- Must possess and maintain a valid driver’s license
- Able to work with a variety of fiber hand tools and software applications, both common and proprietary to Pinpoint
Essential Functions
Physical Effort and Dexterity: This position requires working outdoors in all weather conditions, working inside the customer’s home or business, working in confined spaces and lifting +/- 50 pounds is required. Some exposure to odors, gases, dust, dirt or possible contaminants may occur. Must also be able to work at heights in excess of 18’ on a ladder and in a bucket truck to heights up to 22’.
Visual Acuity, Hearing and Speaking: Must be able to communicate clearly for work and safety compliance. The noise level in the work environment may range from moderate to loud. Visual and audio acuity is essential to this position proficiency in using standard office equipment.
Environment/Working Conditions: Working conditions consist of mostly being in a company vehicle, in a customer’s home or business or in the field working on OSP facilities in weather conditions that vary from sub-zero to above 90 degree temperatures to include wet and dry conditions. Some irregular hours may be required. On-call rotation is required and divided amongst the Outside Plant team.
Outside Plant Installation Technician
- Installs, provisions, maintains, tests, and supports for all types of outside plant facilities and equipment as well customer communications networks
- Installs, programs, monitors, and repairs all customer voice and data communications lines and equipment
- Installs, configures, troubleshoots, and maintains existing fiber optic and copper infrastructure, and a variety of customer’s voice and data communications equipment
- Install support structures and cabling power distribution systems. Repairs and provides preventive maintenance on power supply equipment, fuses, rectifiers, standby generators, batteries, and fiber or copper distribution panels
- Tests, maintains, and evaluates the performance of other outside plant and customer equipment
- Tests and evaluates performance outside plant and customer equipment by performing diagnostic tests to isolate trouble using electronic test equipment and performs necessary repairs using mechanical and electrical power tools
- Provides support in coordinating with other departments on service installations and changes for updating billing, facility, and other company records. Completes installation and repair related forms and reports
- Installs customer premise cable, Integrated Access Devices, DSL Modems, ONT’s and other CPE to support communications services
- Coordinates with affiliated company personnel and contractors as required for the installation and deployment of voice and data network systems and applications
Any combination of education and experience equivalent to an associate’s degree in electronics or related field PLUS 2-5 years of work experience in datacom or telecom equipment or service industry. Previous experience with one or more of the following is desirable: Wireless, DOCSIS, VOIP, xDSL, VoDSL, Fiber Optic technology, Adtran access platforms
Customer Service Representative & Sales Associate
Locations: Cambridge
We are seeking an individual with a cross of interpersonal skills and sales experience to help round out our customer care team.
The Sales/CSR Associate is the first point of contact for customers who are interested in services provided by Pinpoint or its affiliates; therefore, a positive first impression is an important aspect of this position. He/she is responsible for assisting customers with internet service issues, including installation, discontinuance, changes in service, and billing. This individual must be proactive in recognizing the needs of customers, providing solutions or referring customers to associates who will be able to provide quick and accurate resolutions to their problems.
The Sales/CSR Associate should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The Sales/CSR Associate will also be actively involved within the market they are in. This includes but is not limited to going to Chamber of Commerce events, external promotions, and any other activity that is identified as being of value to promote Pinpoint and its products in the market.
The Sales/CSR Associate will be expected to increase customer growth of the specific markets they are responsible for through various sales techniques including door-to-door marketing which may require working after regular office hours. This person will need to focus on the revenue streams each customer brings to the company and be charged with maintaining and increasing Pinpoint’s market penetration in the identified markets.
- Detail Orientation
- Ability to work in a multi-tasking environment
- Excellent customer relationship skills, both on the telephone and in-person
- Ability to persuade
- Effective problem-solving skills
- Sales Experience
- Ability to work with a Team
- Microsoft Office (Word, Excel, Outlook)
- Knowledge of the skills that other associates have in order to respond to customer needs
- Understanding of the billing process
- Knowledge of the most current products and services provided by Pinpoint.
Outside Plant Construction Drop Crew Laborer
Job Review
The primary responsibility will be preparing job sites for underground and aerial fiber construction. Heavy manual labor includes potholing, digging bore pits, ground restoration, site preparation and clean-up. This person will also assist with placing conduit and fiber and building entrance work
Responsibilities and Essential Job Functions
- Locate existing utilities or hand dig and backfill as appropriate
- Flexibility to work across all divisions (underground construction, aerial construction, outside plant, inside installation and maintenance) as workload requires
- Haul tools and equipment at job site
- Willingness to learn how to operate heavy equipment
- Able to set-up traffic control devices per design plan
- Restore ground conditions after excavation is complete which includes sod, sidewalks and asphalt
- Assist with trenching around utilities, placing buried conduit, and blowing fiber
- Assist with building entrance work including accessing false ceilings and crawl spaces
- Follow established safety rules on job sites and to and from job sites, and use common sense in maintaining a safe environment for self, team members, customers, and the public
- Must be able to work overtime, weekends and travel as needed
- Effectively function and communicate in a professional manner
- Other company related duties as assigned
Knowledge, Skills and Abilities
- Skills in operating various vehicles and construction equipment
- Skilled in reading various construction documents including maps, staking sheets, and manuals
- Ability to utilize bucket trucks, ladders, climb power poles, access crawl spaces, ceilings, and trenches to access various installation and construction points as required
- Ability to sit, stand, crouch, reach, and lift for long periods of time
- Ability to use full range of motion in fingers, hand and wrists to operate necessary equipment
- Ability to establish and maintain working relationships
- Knowledge of basic computer operations including Microsoft Office Suite
Education and Experience
- High school diploma or equivalent
- Minimum of 1-year utility construction experience preferred
- Valid Class A CDL license preferred
- Experience with aerial and underground construction preferred
- Experience working around live fiber, coaxial cable, and power preferred
Broadband Solutions Technician
The Broadband Solutions Technician is responsible for configuring, maintaining, and repairing IPTV, Internet, FTTH equipment, and wireless to meet quality standards and Company practices. The Broadband Solutions Technician should be customer-focused with the Company’s best interest in mind. Plant maintenance construction work is also part of the responsibilities of this position, including fiber splicing. This individual locates copper/fiber/cables, marking the specific locations that meet the quality of the industry and Company standards. The Broadband Solutions Technician utilizes the plant maps in order to install or disconnect a multitude of services. The Broadband Solutions Technician must be able to install and repair special circuits and report changes regarding plant record system data to the appropriate sources. This individual must be able to install subscriber services according to the specifications of a customer work order and provide recommendations to the customer to best fit their needs. Testing and troubleshooting and problem-solving are important aspects of this position, and the Broadband Solutions Technician is responsible for testing and troubleshooting fiber-optic systems, wireless equipment, and home networking issues by utilizing the appropriate test equipment. The Broadband Solutions Technician should also be well versed in the product mix of the Company. Providing solutions for customers and providing the best experience possible is a must in this position. The Broadband Solutions Technician should have knowledge of customer trends and products that are utilized by our customers. Understanding these and being able to recommend solutions and assisting in providing these solutions are critical to this position.
Accounts Payable Coordinator
The Accounts Payable Coordinator receives all accounts payable billing documentation, which includes sorting invoices per company, gathering information as required for approval, and coding invoices accordingly. He/she is responsible for reviewing invoices, matching the invoice with the purchase order, and assigning the proper GL coding prior to entering all data into the accounts payable software system. At that point, the Accounts Payable Coordinator seeks proper approval for preparing checks, obtains authorized signatures, and collates and distributes checks as required. In addition, in integral function of this position is validating and processing employee expense reports and credit card use. The Accounts Payable Coordinator also prepares the Accounts Receivable Front Office deposits and will occasionally schedule EFT and ACH payments with the bank. This position also provides Accounts Payable information and other documentation to the auditors for audit. The AP Coordinator may be assigned some accounting duties when necessary or needed.
- Detail oriented, with attention to accuracy
- Able to effectively function in a multi-layered environment
- Excellent communication skills, both written and verbal
- Ability to prioritize effectively
- Goal oriented, with concentration on presenting reports in a timely manner
- Experience with bookkeeping and accounts payable
- Trustworthy with confidential information
- Proactive in anticipating possible roadblocks
- Thinking outside the box
- Problem solver
- General knowledge of the Microsoft Office environment
Note: This job description is flexible and is considered a “living document,” in that it may be modified according to the needs of Pinpoint Holdings, Inc. Modifications will be made through communication and agreement between the employee and the employee’s supervisor/manager.
Locate Technician
Locations: McCook / Gothenburg / Alma
The Locate Technician is responsible for using mechanical/technical equipment to accurately locate underground facilities including copper and fiber optic lines. The Locate Technician position requirements include the ability for an individual to drive local roads, work outdoors and to operate independently.
- Ability to use company provided locate equipment and technology to accurately locate underground utilities.
- Ability to read maps and blueprints.
- Determine efficient route to each locate rural and urban areas.
- Ability to work in all types of terrain.
- Use laptop computer to receive, document and email.
- Ability to communicate / interact daily with managers, crews, and homeowners to discuss locate issues.
- Remove and replace manhole, handhole lids.
- Interpret job order tickets.
- Perform other work-related duties as assigned.
Qualifications
- Must be at least eighteen years of age.
- Valid driver license with acceptable driving record.
- Dependable and trustworthy.
- Strong verbal and written communication skills.
- Ability to look beyond the standard solutions.
Requirements
- Successfully complete company provided Locate Technician training program and pass all required testing.
- Requires the availability for call out, including some mandatory overtime.
- Comprehensive understanding of underground utility construction and placement required.
- May need to lift up to 75 pounds to remove manhole lids.
- Must be able to operate a computer to document and close tickets.
- Requires up to 5 miles a day walking at least 2 to 3 times a week
- Must be able to work alone and independently.
- Ability to walk all types of terrain (grass, ditches, wooded areas, gravel, etc.) in and around construction zones and residential, commercial, industrial and rural areas in all types of weather conditions (rain, snow, cold, heat, etc.)