Careers with Pinpoint.
Interested applicants may submit an application and/or send a current resume and cover letter to Human Resources - PO Box 490, Cambridge, NE 69022, or e-mail firstname.lastname@example.org. Positions close upon placement of a qualified candidate.
This is a great career opportunity for highly-motivated individuals to partner with a reputable and growing company. Competitive salary, medical benefits, 401K, paid vacations, and much more.
OUTSIDE PLANT INSTALLATION TECHNICIAN
Essential Job Functions:
Installs, provisions, maintains, tests, and supports for all types of outside plant facilities and equipment as well customer communications networks
Installs, programs, monitors and repairs all customer voice and data communications lines and equipment
Installs, configures, troubleshoots and maintains existing fiber optic and copper infrastructure, and a variety of customer voice and data communications equipment
Installs support structures and cabling power distribution systems. Repairs and provides preventive maintenance on power supply equipment, fuses, rectifiers, standby generators, batteries and fiber or copper distribution panels
Tests, maintains, and evaluates performance of other outside plant and customer equipment
Tests and evaluates performance outside plant and customer equipment by performing diagnostic tests to isolate trouble using electronic test equipment and performs necessary repairs using mechanical and electrical power tools
Provides support in coordinating with other departments on service installations and changes for updating billing, facility, and other company records. Completes installation and repair related forms and reports
Installs customer premise cable, Integrated Access Devices, DSL Modems, ONT’s and other CPE to support communications services
Coordinates with affiliated company personnel and contractors as required for the installation and deployment of voice and data network systems and applications
Education and Experience:
Any combination of education and experience equivalent to an associate’s degree in electronics or related field PLUS 2-5 years of work experience in datacom or telecom equipment or service industry. Previous experience with one or more of the following is desirable: Wireless, DOCSIS, VOIP, xDSL, VoDSL, Fiber Optic technology, Adtran access platforms
CUSTOMER SERVICE REPRESENTATIVE & SALES ASSOCIATE
We are seeking an individual with a cross of interpersonal skills and sales experience to help round out our customer care team in our Gothenburg, Cambridge, Alma and McCook markets.
The Sales/CSR Associate is the first point of contact for customers who are interested in services provided by Pinpoint or its affiliates; therefore, a positive first impression is an important aspect of this position. He/she is responsible for assisting customers with internet service issues, including installation, discontinuance, changes in service, and billing. This individual must be proactive in recognizing the needs of customers, providing solutions or referring customers to associates who will be able to provide quick and accurate resolutions to their problems.
The Sales/CSR Associate should actively seek to sell and up-sell products and services that may be beneficial to customers. Therefore, this individual must be diligent and assertive when referencing the latest products and services provided by the company. The Sales/CSR Associate will also be actively involved within the market they are in. This includes but is not limited to going to Chamber of Commerce events, external promotions and any other activity that is identified as being of value to promote Pinpoint and its products in the market.
The Sales/CSR Associate will be expected to increase customer growth of the specific markets they are responsible for through various sales techniques including door to door marketing which may require working after regular office hours. This person will need to focus on the revenue streams each customer brings to the company and be charged with maintaining and increasing Pinpoint’s market penetration in the identified markets.
Ability to work in a multi-tasking environment
Excellent customer relationship skills, both on the telephone and in person
Ability to persuade
Effective problem-solving skills
Ability to work with a Team
Microsoft Office (Word, Excel, Outlook)
Knowledge of the skills that other associates have in order to respond to customer needs
Understanding of the billing process
Knowledge of the most current products and services provided by Pinpoint.
BROADBAND SOLUTIONS TECHNICIAN
Essential Job Functions:
IThe Broadband Solutions Technician is responsible for configuring, maintaining and repairing IPTV, Internet, FTTH equipment, and wireless to meet quality standards and Company practices. The Broadband Solutions Technician should be customer focused with the Company’s best interest in mind. Plant maintenance construction work is also part of the responsibilities of this position, including fiber splicing. This individual locates copper/fiber/cables, marking the specific locations that meet the quality of the industry and Company standards. The Broadband Solutions Technician utilizes the plant maps in order to install or disconnect a multitude of services. The Broadband Solutions Technician must be able to install and repair special circuits, and report changes regarding plant record system data to the appropriate sources. This individual must be able to install subscriber services according to the specifications of a customer work order and provide recommendations to the customer to best fit their needs. Testing and troubleshooting and problem solving is an important aspect of this position, and the Broadband Solutions Technician is responsible for testing and troubleshooting fiber-optic systems, wireless equipment, and home networking issues by utilizing the appropriate test equipment. The Broadband Solutions Technician should also be well versed in the product mix of the Company. Providing solutions for customers and providing the best experience possible is a must in this position. The Broadband Solutions Technician should have knowledge of customer trends and products that are utilized by our customers. Understanding these and being able to recommend solutions and assisting in providing these solutions are critical to this position.
-Ability to wire and maintain MDF and any other cable installation (fiber, copper, power,) to industry standards
-Ability to creatively look at a project and define a solution that is cost effective and functional for customer installation
-Efficient work ethic with attention to detail and accuracy of work and ability to work independently
-Working computer knowledge in a Windows environment
-Understanding of basic electricity
-Understanding and interpreting plant maps
-Telecommunications wiring color-code competency
-Advanced knowledge of in-home networking and WIFI systems
-Understanding of customer trends revolving around technology used in the home by consumers
-Ability to upsell products that would enhance the customer experience
-Willingness to approach customers for sales of products that are offered by the Company
-Willingness to adapt to changes in the business to include advances in technology, new skills, and new procedures
-Good oral and written communication skills