NETWORK MANAGEMENT PRACTICES POLICY DISCLOSURE
Pursuant to the Federal Communications Commission’s Restoring Internet Freedom Declaratory Rules, Report and Order and Order, Pinpoint Communications, Inc. and Pinpoint Wireless, Inc. d/b/a BLAZE wireless (“Provider”) policies regarding network management practices, performance characteristics, and commercial terms are provided in entirety so that Provider’s current customers, prospective customers, third-party content providers, and other interested parties can make informed choices regarding the broadband Internet access services offered by Provider, and the extent Provider’s network management practices may affect those services.
In the interest of providing the best online experience possible for all of Provider’s customers, Provider utilizes reasonable network management practices tailored to achieve legitimate network management purposes. Because bandwidth is a limited resource for broadband Internet service providers, it is essential that the Provider reasonably manages its network to promote the use and enjoyment of the Internet by all of the Provider’s customers. By engaging in reasonable and responsible network management, Provider uses its best efforts to deter its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by Provider are consistent with industry standards.
It is possible that a relatively small number of customers may place a disproportionate demand on the network bandwidth resources, causing network congestion and an overall degradation in service quality for other end users. For this reason, if Provider’s network nears a state of congestion, the Provider will use congestion management practices to ensure all of the Provider’s customers retain access to a “fair share” of bandwidth resources.
When Provider’s network nears a state of congestion, the congestion management tools, practices, and/or software employed by the Provider will identify segments of the Provider network which have a predetermined, aggregated level of bandwidth usage. From there, the congestion management tools will ascertain which customer account in the identified network segment is using a disproportionate share of the bandwidth. The Internet traffic of the identified customer account may be temporarily managed until the period of network congestion passes. Customers whose Internet traffic is temporarily managed by Provider will still be able to do anything they want online, and many activities will be unaffected; however, These customers may experience slower downloads and uploads and Internet/website response times.
The congestion management practices utilized by the Provider are “protocol-agnostic” meaning that the network does not manage congestion based on the online activities, protocols, or applications a customer uses. Rather, Provider’s congestion management practices focus only on the heaviest bandwidth users in real-time.
Provider offers its customers unrestricted access to all of the lawful content, services, and applications available on the Internet. the Provider uses industry-standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted.
Provider offers broadband Internet access service via fiber-to-the-premise (FTTP), digital subscriber line (DSL), fixed wireless LTE Internet, and unlicensed fixed wireless Internet. The advertised speed of the Provider’s Internet service is the maximum speed achievable with the technology utilized by Provider. While the maximum advertised speed is attainable for end users, several factors may affect the actual speed of Provider’s Internet service offerings, including, but not limited to: the distance of the consumer’s home or office from Provider’s central office (i.e., the further away the customer is from the central office, the slower the broadband speed), the end user’s computer, modem or router, activity during peak usage periods, line of sight interference and other Internet traffic.
- Based on internal testing, a customer with an adequately equipped broadband device should be able to regularly achieve at least 80% of the subscribed broadband rate at any time of the day or night.
- The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications, such as Voice over Internet Protocol (“VoIP”).
- Provider offers the following specialized services: IPTV, FTTP, DSL, Fixed Wireless LTE Internet, and Unlicensed Fixed Wireless Internet.
- Pricing: In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and à la carte alternatives.
To see Provider’s current promotions and pricing on broadband Internet access service, please visit our website (www.pnpt.com), or call 308-697-7678 to speak with a customer service representative.
- Early Termination Fees: If a customer previously entered into a service agreement with Provider for broadband Internet access service for a defined service term, and customer desires to terminate the service agreement prior to the expiration of that term, Provider may charge a reasonable early termination fee if such fee is clearly indicated in the service agreement.
- Usage-Based Fees: The Provider’s Internet service is priced on a flat-fee basis (plus taxes). The provider does not charge end users a usage-based fee for Internet service.
Provider affords full access to all lawful content, services, and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Provider reserves the right to monitor bandwidth, usage, transmissions, and content for purposes of protecting the integrity of the network and Provider’s Internet access service through reasonable network management practices.
The Provider may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration, and software. The Provider may also collect performance information to examine the operation of the equipment, services, and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet.
Network traffic, activity, performance information, and equipment information monitored or collected by the Provider is done so for the sole purpose of reasonable network management purposes.
The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns, or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution.
If you have any questions regarding Provider’s Network Management Practices Policy or would like to file a complaint with Provider regarding its network management practices, please contact Provider at:
Attn: Network Operations – Network Management Department
PO Box 490, Cambridge, NE 69022
Further, if you believe that the Provider is in violation of the FCC’s Open Internet Rules, you may file either an informal or formal complaint with the FCC.
The Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end-users.
Furthermore, the Open Internet Rules, as adopted, and Provider’s Network Management Practices Policy do not prohibit Provider from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.
For additional information, please review Provider’s Acceptable Internet Use Policy/Subscriber Agreement.